Henderson, NV
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Performance & Innovation
Who We Are
The Department of Performance and Innovation (DPI) is an internal service organization within the City of Henderson. Our role is to provide support to all departments for the City's strategic plan, performance excellence program, and continuous improvement and innovation. We also provide support for Citywide systems and oversee the City's Customer Service program.
Strategic Plan
The City’s strategic planning process provides a systematic approach that ensures key priorities and goals leverage opportunities and address the challenges.
Our current plan will help us navigate the next four years while allowing us to adjust to our community’s growing needs. Throughout the life of the plan, City leadership will meet and discuss new opportunities for cross-collaborations and new major opportunity areas or initiatives may be added as a result of these meetings.
The FY24-27 Strategic Plan will enable our organization to continue meeting our mission to provide services and resources that enhance the quality of life of those who live, learn, work and play in our city while striving “To Be America’s Premier Community.”
For questions about the strategic plan, please contact Nicole Little, Organizational Performance Program Coordinator – Strategic Planning at Nicole.little@cityofhenderson.com.
Performance Excellence
The Path to Premier is the City's leadership framework that focuses on performance excellence and results. This framework is the basis for performance improvement and has categories: Gather Information & Establish Requirements, Set the Strategy, Assign & Allocate Resources, Support & Maximize Talent, and Results.Open Data
Continuous Improvement
Continuous Improvement is about making processes more efficient and effective, e.g. eliminating waste, improving response times, and/or increasing customer satisfaction. At the City of Henderson we constantly strive to be better through learning from new methods and/or utilizing past experiences to improve. Our culture of continuous improvement not only includes formal improvement; approaches, but also looks at simple problems and how to fix them. A City of Innovation Case Studies