Frequently Asked Questions

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Expand/Contract Questions and Answers

  • What do I do if I’ve forgotten my user name or password?

  • Once I've requested an account, how long will it take to become active?

  • I’m having problems accessing my account, establishing my account or viewing classes.

  • How do I create an account to register online?

  • How do I add a family member after I’ve created a household account?

  • What does the online registration system enable you to do?

  • What does the online registration system not allow you to do?

  • Can I search for a class if I know the activity name or activity number?

  • Can I register for a class that has already started?

  • What do I do if my child is not within a program's posted age requirements?

  • How can I pay for classes online?

  • Will the online transaction be secure?

  • Multiple charges for one registration appear on my credit card statement. Why am I being charged so many times?

  • What is your refund policy?

  • Can I apply a credit on my account toward payment for online registration?

  • Why does the billing address have to match the address on my online account?

  • Can I pay using a credit card that is not in the name of the online account holder?

  • Who will use my personal information?