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Utility Scam Awareness

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What the Department of Utility Services Does to Prevent Scams

  • Staff wear City-issued uniforms with either the City of Henderson logo or seal
  • Staff display City-issued badges with the City seal
  • Staff drive City vehicles that may contain either the City of Henderson logo or seal
  • Customer Care Center does not call customers and demand credit card or bank account information
  • The City logo and seal are shown below: 

Reasons for Unscheduled On-site Visits

Occasionally you may see a City of Henderson Department of Utility Services employee at your property, but there is no need to be alarmed.

Reasons for unscheduled on-site visits:

  • Inconsistent water meter reading
  • Possible issue with water meter that could result in replacement
  • Test functionality of the water meter by using 1-2 gallons of water from the house hose (total cost is less than 10 cents)

Customers concerned about a potential scam should please call the Department of Utility Services Customer Care Center at 702-267-5900.

Be Aware of These Common Scams

Utility Scam Awareness Week - Cheat Sheet

Check out Utilities United to learn how you can protect yourself from scammers. #StopScams

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