Utility Scam Awareness

Print
Share & Bookmark, Press Enter to show all options, press Tab go to next option

What the Department of Utility Services Does to Prevent Scams

  • Staff wear City-issued uniforms with either the City of Henderson logo or seal
  • Staff display City-issued badges with the City seal
  • Staff drive City vehicles that may contain either the City of Henderson logo or seal
  • Customer Care Center does not call customers and demand credit card or bank account information
  • The City logo and seal are shown below: 


Reasons for Unscheduled On-site Visits

Occasionally you may see a City of Henderson Department of Utility Services employee at your property, but there is no need to be alarmed.

Reasons for unscheduled on-site visits:

  • Inconsistent water meter reading
  • Possible issue with water meter that could result in replacement
  • Test functionality of the water meter by using 1-2 gallons of water from the house hose (total cost is less than 10 cents)

Customers concerned about a potential scam should please call the Department of Utility Services Customer Care Center at 702-267-5900.


Be Aware of These Common Scams

Utility Scam Awareness Week - Cheat Sheet

Check out Utilities United to learn how you can protect yourself from scammers. #StopScams

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Acrobat Reader Download Acrobat Reader Windows Media Player Download Windows Media Player Word Viewer Download Word Viewer Excel Viewer Download Excel Viewer PowerPoint Viewer Download PowerPoint Viewer