Service Lateral Replacement FAQs

• What is a service lateral?
  • A water lateral is the pipe that provides your residence water from the City’s water mainline in the street. We will be replacing the water service lateral materials from the City’s main line up to the meter on your street.
• What is the project?
  • The Service Lateral Replacement Program is a proactive project to replace water service laterals before they leak or fail. Each year, the City will select a number of laterals to be replaced by a contractor. Replacing equipment prevents future leaks and disruption of service to our residents.
• When will the work start and what does it entail?
  • This work will start in July 2022 and is anticipated to last approximately two and a half months. However, work in front of each residence may take approximately 1-2 days for the lateral replacement and temporary asphalt patch. The contractor will return at a later date within the project timeframe to install the permanent asphalt patch which may take approximately 1-2 days. The work entails removing the existing water service lateral, from the water main in the street to the water meter in the sidewalk and replacing it with a new water service lateral. All work will be done on the City of Henderson’s side of the meter and is at no cost to the property owner.
    
• What hours of the day will this work take place?
  • Construction hours for the City are 6am-6pm.
• Will access to my house be restricted?
  • Access to your residence will be maintained. Will my water service be interrupted? Yes, there will be a water service interruption lasting up to four hours. A letter notifying the property owner will be sent a few weeks before construction begins. Additionally, door hangers will be used to notify the resident of the property as their service interruption date gets closer.
• How were the neighborhoods determined?
  • Neighborhoods were determined and selected through a prioritization program based on varying factors. These factors indicate the risk and consequence of the lateral failing. Some of the factors for determining which laterals are to be replaced include age of lateral, material of lateral, and soil type surrounding the lateral.
• Why is this work necessary?
  • This work is needed because any infrastructure has an end to its useful life. These laterals are nearing the end of their useful life and leaks become a high possibility. Also, replacing laterals in poor condition help with our water conservation efforts in the Valley.
• If I want to comment or have questions, what are my options?
  • For more information or with specific questions, please email utilitiescommunications@cityofhenderson.com.

Service Lateral Replacement Project Map for July 2022

Service Lateral Replacement Project Example Letter for April 2022

Service Lateral Replacement Project Delay Notice Example for April 2022

Service Lateral Replacement Project Start Date Notice Example for July 2022