If your water bill is higher than normal, or if you have received a courtesy notice warning of high water use, the following steps may be helpful in determining the high water usage issue on the property.
Finding a Leak
- Turn off all running water inside and outside your home.
- Locate your water meter, which is usually found in the front sidewalk.
- Check your water meter for movement. You'll see a triangle or circle at the top of the meter, which is the flow indicator. If the flow indicator is moving or the has a flashing plus (+) sign, you may have a leak.
Check your Irrigation System
Shut off the backflow device valve that serves your irrigation system. Check the flow indicator at the water meter. If your flow indicator stopped moving, your irrigation system is the problem. How to find a leak in your irrigation system
Check your Main Service Line
Find your water shutoff valve, which is usually found in your front yard, in your garage or near your water softener. Shut off the valve, go inside your house and turn on a faucet to make sure the water is off. Check your water meter. If the flow indicator is moving, water is flowing, which means there is a leak between the shutoff valve and the water meter. How to find a leak in your main service line
Check your Pool
Turn off your pool's automatic fill valve. Place a bucket on a step in your pool where the bucket rim is 6" above the water line. Place a heavy weight inside the bucket and add water until the water level inside the bucket is equal with the pool water line. Leave the bucket in the pool for a few days and then compare the water levels. If the water level in the bucket is higher than the pool water line, you may have a leak in your pool. Contact a pool leak detection specialist for assistance
Check your Toilets
Turn off one toilet at the valve located directly behind the toilet. Check the flow indicator on the water meter. If the flow indicator has stopped moving, that toilet has a leak. If you still see the flow indicator moving, that toilet is not the cause of the leak. Check each toilet in your home one-by-one.
Check your Water Softener
Turn the bypass lever to allow water to bypass the softener. Check the flow indicator on the water meter. If the flow indicator is no longer moving, you have isolated the leak to your water softener.
If you find a leak and your water bill is exceptionally high, you may qualify for our Leak Adjustment Program after the leak has been fixed.
Leak Adjustment Program Qualifications
The City offers a premise based adjustment in the case of a significant leak. Adjustments consist of splitting the costs of the excess consumption 50/50 between the customer and the City of Henderson. Eligibility is limited to two adjustments in five years for the leak occurrences that are greater than twice the normal consumption. The maximum adjustment period is three billing cycles. The City will match to the highest tier the leak reached.
- Water consumption during leak was more than double that of the same period of the previous year (for up to three billing cycles); AND
- The leak which caused the high consumption has been repaired; AND
- Proof of repair is provided (examples include: photos, receipts for labor, parts, equipment, etc.); AND
- Water consumption has returned to normal for at least one billing cycle; AND
- Water service has been active in the applicant's name at the location for at least 13 months.
If you meet ALL of the qualifications listed above, you may submit a request for a leak adjustment. Visit Contact Henderson and search for keyword leak. Once all required information has been received and verified an adjustment amount will be credited to your account and will appear on your next bill.
Customer Care Center
Our Customer Care Center is available Monday through Thursday from 7:30am - 5:30pm if you need further assistance.