Start, Stop and Transfer Service

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Personal Residential Service

To start, stop or transfer water and sewer services, contact our Customer Care Center at 702-267-5900 or visit our office location in the Development Services Center on the first floor of City Hall, 240 S. Water St., Henderson, NV 89015 during regular business hours. Personal identifying information will be requested to establish service. 

You may also submit a request to disconnect service via City of Henderson BillOnline, if the account is associated with your active user ID.

Deposits

For residential service, the deposit is a minimum of $150. The deposit is collected up front at the time the account is created.


Business, Irrigation, Property Management, or Commercial Service

Service requests from property managers, realtors, and other agents may be submitted by completing a case in Contact Henderson. Requests are processed in the order received and may take 3-5 business days to complete. To expedite processing, complete all fields and be sure to use the correct topic/subtopic.

Deposits

For non-residential service, the deposit is based on either the three highest bills at the property within the last 12 months or the standard amount for new services.


Protecting Your Identity

The Department of Utility Services has partnered with Experian to help protect you from identity theft and to assess deposit requirements.

Personal identifying information will be requested to open or change your account over the telephone. This information is not stored within our system, but rather used by Experian to verify your identity. If you would prefer to not provide the information, you may open your account in person using your photo identification, at our office location in the Development Services Center on the first floor of City Hall, 240 S. Water St., Henderson, NV 89015.


Deposits and Refunds

If you are a new City of Henderson customer or if you have a poor payment history, a deposit may be required. The policy for requiring deposits is the same for all residential customers.

Deposits may be refunded after at least one year of on-time payments.

Your deposit will either be applied as a credit on your account after 14 months of on-time payments or applied to your closing bill upon discontinuation of service; whichever occurs first. A closing bill will be generated and mailed to you within 10 business days after disconnection. If the deposit is more than your final bill, a refund check for the amount of the difference will be mailed to you. Refunds may take up to 8 weeks to be processed and mailed after your account is closed and a final bill is issued.