No appointment necessary. If you have a specific question on a claim, please bring your Explanation of Benefits (EOB) form. If you don't have an EOB, please bring the date of service and name of the provider.
A UMR representative will be scheduled for onsite visits every second Wednesday of every month to answer questions regarding your medical and dental claims. UMR is responsible for processing and paying health claims based on the Self-Funded Plan guidelines.
If you're not able to make the Wednesday meeting and you have questions regarding claims you may email paulette.newkirk@umr.com or contact the UMR customer service line at 1-800-884-0793. Additionally, the Benefits team can assist at 267-1944 or 267-1976 or 267-1979.
