Utility Bill Discounts

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The City of Henderson offers the following utility discount programs to qualifying customers:

Disability Discount

The Disability Discount waives the monthly basic water and sewer service charge for customers who are permanently disabled.

Qualifications

To be eligible for the discount, you must be permanently disabled, your primary residence must be located in Henderson, Nevada, and you must be the primary account holder on the utility bill.

Application

To request the Disability Discount, submit a request through Contact Henderson. Be sure to attach proof of permanent disability. For example, a copy of your Social Security Disability Benefit Verification Letter, PERS Disability Letter, or any other government agency disability letter. You may also fax your information to 702-267-5901, Attn: Disability Discount Program.


Low-Income Discount

The City of Henderson will waive the monthly basic water and sewer service charge for residents enrolled in the Nevada Energy Assistance Program (EAP).

Qualifications

To qualify, a customer must be a resident of Henderson and must be the primary account holder on the utility bill. Program participants are required to re-qualify annually by submitting proof of EAP enrollment. 

Qualification guidelines are determined by the State of Nevada Division of Welfare and Supportive Services. Visit the Division of Welfare and Supportive Services website to see the complete details on the EAP program.

Application 

To request the Low-Income Discount, submit a request through Contact Henderson and attach proof of EAP enrollment (award letter). For assistance in completing the application and more information on the EAP program, contact the below facilities:

Energy Assistance Program South

3330 East Flamingo Road, Suite 55
Las Vegas, NV 89121
702-486-1404
Toll Free 800-992-0900
Energy Assistance Program Website

HopeLink of Southern NV - Please call for an appointment

178 Westminster Way
Henderson, NV 89015
702-566-0576
HopeLink Website
Hours: Monday through Thursday, 8am to 6pm

City of Henderson Heritage Park Senior Facility - Please call ahead to ensure assistance is available

Senior Services Office
300 S. Racetrack Rd. (at Burkholder Blvd.)
702-267-2956
Heritage Park Senior Facility Website
Hours: Monday through Friday, 10am to 1pm (closed on Sundays and holidays)


Delayed Billing

The Delayed Billing Program assists customers whose only source of income is received once a month. It allows the primary account holder an additional week (7 days) to pay a bill without assessing a late fee.

Application

To request the Delayed Billing, submit a request through Contact Henderson. Be sure to attach proof of monthly payment. For example, a copy of your Social Security Benefit Verification Letter, PERS Benefit Letter, or any other government agency letter showing that you are receiving a monthly payment. 


For more information on the our utility discount programs, contact the Customer Care Center through Contact Henderson or by phone at 702-267-5900.